Due to incorrect email address entry

Even if the email address is entered incorrectly, the form content will be successfully sent to us. However, if there are mistakes such as full-width characters or uppercase letters, the reply email will not reach you.
If you do not receive an email from us, please check if the email address you entered is correct.

Due to email settings or email service specifications

Depending on the email service provided by your internet provider, emails from us may be automatically sorted into the "Spam" or "Trash" folders.
Popular services like Yahoo and Google often have such settings, so please check your "Spam" or "Trash" folder to ensure our email hasn’t been misclassified.
The settings to prevent emails from being automatically sorted into these folders vary by email service. Please contact your email provider for assistance.
However, even if you adjust these settings, we cannot guarantee that our emails will always appear in your inbox in the future. Therefore, please double-check the "Spam" or "Trash" folder before deleting any emails.

To ensure reliable delivery, we recommend configuring your email filters to accept emails from "visualpark-shop.com."

Due to security software

Some security software may, based on your settings, block or delete emails from unknown senders, treating them as spam. This may prevent you from receiving our emails. Please review the settings of your security software.

Due to mobile phone spam filters

Some mobile phones allow you to block or accept emails only from specific senders based on your preferences.
Please check your mobile phone settings to ensure that emails from our domain (@visualpark-shop.com) can be received.